Term of Purchase
By purchasing goods via this Site, you signify that you agree to these Terms of Purchase, the Additional Terms, and you consent to resolve in the State of New South Wales, Australia any dispute that you may have with us, the Site, or any purchase or attempted purchase of goods or services by you via the Site.
1. Changes to these Terms of Purchase
We may change these Terms of Purchase at any time, as we deem appropriate. If we make changes we will let you know by noting on the Site that the Terms of Purchase have been updated. If you disagree with the changes to these Terms of Purchase, discontinue your use of the Site to purchase goods via the Site. Your ongoing purchase of goods or services via the Site after the changes take effect signifies your agreement to the new terms. We encourage you to review the Terms of Purchase regularly, including before each purchase order made via the Site.
2. Ordering goods
The range of goods offered over the internet directly from Life Enzyme is sourced from Life Enzyme’s Australian range of products (products sold in stores in other countries may differ from this range). Any order placed by you in the manner described on this Site is an offer by you to purchase a particular product at the advertised price (including delivery costs and other charges) specified on this Site at the time you place your order.
Orders are only accepted online and while stock lasts. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered.
While every effort has been made to ensure the accuracy of prices and information displayed on the Site and related website pages, Life Enzyme reserves the right to accept or reject your payment offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on the Site, or an error in your order, or we reasonably believe you have not complied with these Terms of Purchase or the Additional Terms, or we have previously refused to accept any order(s) from you.
We may require additional verification or information before accepting any order. Verification required will be determined by us.
In Australia and in all other countries, we reserve the right to limit sales, including the right to prohibit sales to re-sellers.
We are not responsible for typographical or photographic errors on this website, including any such errors in relation to prices.
3. About our prices
Product availability may vary between Australian retail stores and Life Enzyme’s website due to different retailer offers. For deliveries within Australia, all prices are inclusive of the Australian Government’s Goods and Services Tax (GST), currently set at 10% of the price of all products, but subject to change. For deliveries to destinations outside of Australia, GST is removed. Prices displayed on this website are current at the time of issue but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice. Products are sold for personal use only.
4. Life Enzyme payments
Payments can be made by Visa, Mastercard, PayPal, Alipay, WeChat Pay and online transfer only. Products purchased using Alipay and WeChat Pay are only able to be shipped to China. Furthermore. Unless otherwise specified, the price payable for goods ordered is the price specified on this Site, plus any applicable shipping and handling charges. Prices are inclusive of GST for Australian deliveries and exclusive of GST for all products shipped outside Australia.
Each purchase will be shipped as a separate order and cannot be combined. Whenever possible in Australia,
- Sydney, Melbourne and Brisbane orders will usually be delivered within 5 days of ordering.
- Adelaide, Hobart, Perth and all regional areas within approximately 7 days.
Life Enzyme cannot guarantee delivery times, including due to reasons beyond Life Enzyme’s control. All deliveries are made Monday – Friday via Australia Post. You have the option to authorise Australia Post to leave your package at the delivery address by ticking the ‘authority to leave’ box during checkout. There are no weekend deliveries.
For purchases over AU$300.00 standard delivery is free in Australia. For purchases under AU$300.00, a flat delivery fee of AU$12.00 currently applies for standard delivery.
For international orders deliveries are sorted and shipped via air freight to the handling centre within your country and then delivered by your country’s postal service. You agree that Life Enzyme is not responsible for, and has no control over, the local postal service in your country. You agree that Life Enzyme cannot be held liable for any shipping issues, delays or errors originating from within your country.
For purchases over AU$1,500.00 standard delivery is free to all international deliveries outside Australia. (Delivery fees are subject to change without notice.)
When ordering from Life Enzyme, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Blackmores has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country and region to region; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original shipment delivery estimates.
Life Enzyme reserves the right not to deliver goods to certain countries. Please check with us before the payment. Life Enzyme is also not responsible for assuring the product can be lawfully imported to the destination country. When ordering from Life Enzyme, for delivery outside Australia, you or the recipient of record must comply with all laws and regulations of the destination country. Accordingly, you should check any import laws or regulations that would restrict the importation of the goods prior to purchase.
6. Returns policy
We do not accept returns for simply changing your mind after purchase, unless we otherwise specify, such as where you cancel your order before we dispatch the goods, and we send you confirmation of the cancellation via email. Despite the above, nothing in these Terms of Purchase alter any rights you may have under the Australia Consumer Law. Please ensure you retain proof of purchase of purchasing products from our Site and the goods in question if you are looking at returning your goods. To request a return or a refund, please email email@example.com and ensure you include your order number which was emailed to you upon processing of your order.
All refund payments will be processed in Australian Dollars and Life Enzyme will not be held liable for any difference in the value of the refund against the initial purchase price in the final currency you used to purchase the products. Life Enzyme will not be liable to refund any fees or charges you incurred from your credit/debit card provider for your initial purchase.
7. Safe arrival
All products are boxed for safe arrival. If there is any damage to the package content – please ensure you include your order number which was emailed to you upon processing of your order. We may request that you provide us with a picture of the damaged goods.
8. Title and risk
Title to the goods purchased order on this Site does not pass from Life Enzyme to you until we have received payment in full for the goods.
9. Disclaimer of warranty
Life Enzyme is providing this Site and its contents on an ‘as is’ basis and use of this website is at your own risk. The content is believed to be accurate, complete, current and reliable at the date the information was placed on the website. Life Enzyme and its related companies, affiliates, licensors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this Site (including in relation to any products or services). To the extent permitted by law, including any non-excusable statutory obligations (including under the Australian Consumer Law), none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this Site. To the extent permitted by law, Life Enzyme expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of merchantability or fitness for purpose.
Your ability to purchase goods from this Site may be terminated by Life Enzyme at any time without notice. All restrictions, licenses granted by you and limitations of Life Enzyme’s liability will survive termination.
11. Contact Blackmores
Life Enzyme is located at Unit 209, 354 Eastern Valley Way, Chatswood NSW 2067. For any health and product related advice, please contact us via email firstname.lastname@example.org
Queries relating to an online order and/or ordering online are handled as such -via email; please email email@example.com and ensure you include your order number, if available.
Your privacy is important. This information explains how we comply with Australian privacy requirements.
Collecting your personal information
Depending on your involvement with Life Enzyme, we may collect personal information about you such as your name, your contact details, and other information about you or your organisation.
We collect this information when you contact us, or when we ask you for it and you, or others on your behalf authorised by you, provide it to us.
Where you prefer that we do not collect your personal information, we may not be able to assist you or provide services or undertake activities that we would otherwise provide or undertake.
Where reasonably possible, we seek to work with information and records from which personal information has been removed.
When we use and disclose personal information, in addition to complying with privacy laws and requirements, we comply with applicable laws including those relating to our products.
We also collect information that may or may not include your personal information, through technology and tools that tell us when a computer or device has visited or accessed our content. Those tools include services from search engines and other companies that help us to tailor our content, products and services to better suit consumers and customers. Search engines provide facilities to allow you to indicate your preferences in relation to the use of those tools in connection with computers and other devices controlled or used by you.
Using your personal information
Generally, we use your personal information for our activities and business, and in our efforts to expand and improve our business.
Storing and Disclosing your personal information
We use various systems and services to safeguard the personal information we store and use, as part of our business systems and processes.
Like many companies, these systems and services may be international in operation and include other parts of Life Enzyme and our related companies or entities overseas. They may also be provided by other people and organisations assisting us with services, located both in and outside Australia.
When we pass on or share your personal information in this way, we take steps to ensure it is treated in the same way that we would treat it.
We do our best to keep records of personal information up to date and accurate and not to keep personal information that is no longer needed.
We sometimes have to pass on your personal information to third parties for legal or safety reasons or other special circumstances.
Contact with Life Enzyme about your personal information
You may wish to contact Life Enzyme to access your personal information, to seek to correct it or to make a complaint about privacy.
Our privacy email contact address is firstname.lastname@example.org and further contact details for Life Enzyme and privacy are set out below.
Level 16, 2 Park Street
SYDNEY NSW 2000
We will respond to your request for access to personal information we hold about you as soon as we reasonably can, including if we are unable to provide you with access (such as when we no longer hold the information).
We do not impose any charge for a request for access, but we may charge you a reasonable fee for our costs associated with providing you with access and retrieval costs.
For complaints about privacy, we will establish in consultation with you a reasonable process, including time frames, for seeking to resolve your complaint.
If you are our distributor, please refer to our service agreement.
Last updated: Jan 2019